• Document service: If there is a diagnosis of a severe disease, this service offers an assessment report of the case by consultants of the greatest national and international prestige without any need for travel. The consultant will evaluate the reports and tests available and answer the questions raised by the beneficiary. Our medical and nursing team will accompany the customer throughout the process, helping them form the most appropriate questions for their situation and get the answers to their questions. Any additional testing necessary must be paid by the beneficiary.
• Face-to-face service: This service is subject to the same conditions and characteristics as Documented Second Medical Opinions; however, the patient goes to a face-to-face consultation with the selected expert during which the case is assessed and the patient’s questions are answered. Any additional testing necessary must be paid by the beneficiary. No travel costs are covered.
• Second diagnosis: This service enables access to a second face-to-face diagnosis with the adequate specialist if the beneficiary has a disease lasting more than three months since the initial diagnosis, the control and treatment of which are handled at the time of the request for specialist care when special treatments or tests are required during follow-up.

Our medical team guides the beneficiary to select the most adequate specialist. It’s limited to one consultation per year and we take care of arranging an appointment and assessing the care received with the customer.

Care to receive treatment at international medical centres:

1. If the patient decides to go abroad for treatment, the following support services are offered:
2. Selection of the most adequate specialists and hospitals
3. Advising on the best way to transfer the patient.
4. Help arranging appointments and with the hospital admission process.
5. Requests for quotes, estimated hospitalization costs and any discounts

All expenses incurred for the use of these care services shall be paid by the beneficiary (who may have a policy covering these types of situations).

• Help accessing clinical trials:

  If affected by anything covered by the policy, the beneficiary will have our help to request their inclusion in available clinical trials. The trial must be included on a list approved by the healthcare authorities.  

  We’ll contact the trial promoters and send the necessary medical information so they may study the case. If accepted, the customer will be informed and any travel will be managed and organized as desired.

  The inclusion in clinical trials cannot be guaranteed as it depends on the selection criteria established by the promoters, the patient’s situation and the requirements of the different states to enter their territories (visa policies).

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