The purpose of this channel is to promote and facilitate open, fluid and confidential communication of situations that may be contrary to the Santalucía Group's Code of Ethics, its policies or current legislation. In this way, the people who form part of the organization, as well as those with whom the organization maintains business relations and its clients, can communicate any type of complaint with the maximum guarantees of legality, confidentiality, objectivity and impartiality. We encourage you to make responsible use of this channel. Thus, together, we will make protection our best defense to reduce and eliminate potential risks.