On November 24th, Iris Global actively participated in the eu-LISA Industry Roundtable, focused on challenges and advancements in digital justice. The event, held in a hybrid format in Madrid, brought together experts and industry leaders to discuss innovative solutions and challenges in the field of justice.
Iris Global's Media Director, Claudia del Grosso, delivered a presentation titled "Digitalization of post-mortem documentation management," highlighting the crucial role of technology in operational efficiency and improving the customer experience.
Claudia explained how Iris Global, managing 23% of funeral services in Spain, has adopted the PEGA platform to transform processes and streamline documentation management in cases of death.
Claudia shared that PEGA facilitates case creation by integrating with insurance cores, efficiently validating information and enabling automated request, reception, and delivery of certificates.
The resulting benefits include a positive impact on efficiency and customer experience, emphasizing the collaboration between the public and private sectors as a key success factor.
During the presentation, the importance of enhancing integration through APIs for process stability was emphasized, encouraging a more expansive mindset to fully leverage the advantages of digitalization.
Iris Global's presentation highlighted how technological innovation not only accelerates processes but also contributes to more effective collaboration among different actors in the funeral and insurance sectors.
Iris Global takes pride in its participation in the eu-LISA Industry Roundtable 2023 and looks forward to continuing to lead initiatives driving digital transformation in funeral service management and effective collaboration in the realm of justice. Iris Global's presentation highlighted how technological innovation not only accelerates processes but also contributes to more effective collaboration among different actors in the funeral and insurance sectors.
